Shipping policy

Delivery Time
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 business days of the date of your order. Business days mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Pre-Order
For items available for pre-order, the delivery times differ from regular items. The typical delivery window for pre-order items is 8-12 weeks. Nevertheless, we cannot guarantee that the item will be delivered within this time frame, as it also depends on other companies such as shipping providers and manufacturers. Specific delivery times and additional information can be found on the product page of the pre-order item.

Shipping Costs
Shipping costs are based on the country of delivery and the delivery method. 

EU (European Union):
Shipping fee: 9.99 CHF
Delivery time: 4-8 Business days
Shipping from Germany

Switzerland & Lichtenstein:
Standard shipping fee: 4.99 CHF
Delivery time: 2-5 Business days
Shipping from Switzerland

Rest of the World:
Shipping fee: 29.99 CHF
Delivery time: Within 30 days
Shipping from Germany

International Orders
For cross-border orders, please be aware that additional taxes or duties may be applied in individual cases, which the customer is responsible for. We recommend checking with your local customs office for more information on these charges before placing your order.

Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@tonalstudios.ch